Wireless High Speed FAQs
Look here to find answers to common questions about Tbaytel's Wireless High Speed Internet service.
- Q. Do I need to be able to see one of the towers to get the service?
- Q. Will I be billed for the installation visit if the installer can't get a signal?
- Q. What type of equipment will be installed at my home or business?
- Q. Will weather disrupt my service?
- Q. Is the wireless connection secure?
- Q. How fast will the service be?
Q. Do I need to be able to see one of the towers to get the service?
A. Yes, an antenna unit, which needs to have a clear path to one of the towers, will be installed on your home.
Q. will I be billed for the installation visit if the installer can't get a signal?
A. No if the installer can't get a signal you will not be charged for the visit.
Q. What type of equipment will be installed at my home or business?
A. Depending on your location, one of two units may be used. Both units are relatively small, and are similar to a satellite television dish. Tbaytel will also install a cable from the unit to your computer along with a small indoor power supply. Click here to view diagram.
Q. Will weather disrupt my service?
A. Under normal circumstances weather will not disrupt your service, however, under extreme conditions service may be affected.
Q. Is the wireless connection secure?
A. Yes, the system employs industry standard encryption techniques to ensure your data is not visible to others.
Q. How fast will the service be?
A. Under optimal conditions, the service speed is up to 4 Mbps download and 512 Kbps upload.
Click for more info.Internet Inquiries
24 Hour Technical Support: 807-684-FAST (3278) or 1-800-478-0879
Email: support@tbaytel.net
Customer Service: 807-623-4400 or 1-800-264-9501
Email: customercare@tbaytel.net
