Activate

To start your own Prepaid mobility plan please see the steps below.

  • Visit TBayTel or a TBayTel Mobility Dealer to buy or activate any working cell phone*.
  • With your activated cell phone, call #8255 (#TALK) to set up a 4-digit password and get a Fill Up & Go! Plan that suits you.
  • Add Prepaid Dollars to any Fill Up & Go! plan by purchasing Fill Up & Go! PIN vouchers at participating retailers. Or, add Prepaid Dollars by telephone or over the web.
  • TBayTel Mobility customers may retain the number from a Mobility Rate Plan if they switch to Fill Up & Go! Prepaid Mobility. The Fill Up & Go! Prepaid phone number may be retained when switching to another TBayTel Mobility Rate Plan.

Click for more info.Mobility Inquiries

Visit 959 Fort William Rd. (in the Thunder Centre) or any Authorized Tbaytel Dealer

Thunder Centre Location:
Monday - Friday: 9:30am - 9:00pm
Saturday: 9:30am - 6:00pm
Sunday: 12:00 - 5:00

Call Customer Service: 807-623-4400 or 1-800-264-9501
Email Customer Service: customercare@tbaytel.net
Email Technical Support: support@tbaytel.net
Monday - Friday: 8:30am - 9:00pm
Saturday: 10:00am - 6:00pm
Sunday: 11:00am - 6:00pm