Directory Assistance

Local & Long Distance Directory Assistance Charges

You are charged for each call requesting a local or long distance number. This includes calls to all points in Canada and in the United States.

North American Directory Assistance - $0.75/call

Directory assistance calls are charged to the calling number

• For all numbers within Canada and the US (excluding Northwest Territories and Yukon) dial 411
• From a payphone to the excluded areas dial 1+area code+555-1212
• For overseas/international calls, dial 00
• For toll-free service dial 1-800-555-1212
• For TTY users (all listings) dial 711

Exemptions from Directory Assistance charges for local calls:

• Certified disabled persons who cannot use the directory
• Certified functionally illiterate persons
• Certified persons having a temporary disability preventing usage of the directory
• Certified persons 65 years of age or older

Contact TBayTel Customer Service for exemption forms.

International Directory Assistance - $5.00/request

There is an access charge on all International Directory Assistance Charge requests. No charge applies if the Foreign Directory Service cannot be reached. Customers may request up to two listings per call, if supplied by the same Foreign Directory Operator at the same time.